The first thing to do to test for a leak is make sure that no water is running in your house, then go to your water meter and look at the small triangular device that is on the face of the meter. Watch it for a little while to see if it is turning even slightly. If there is movement at all, water is going through your meter; thus, indicating that there is a leak somewhere on your side of the meter. Sometimes leaking toilets create the problem. To see if your toilet is leaking, put a few drops of food coloring in the tank. If the toilet is leaking, the food coloring will show in the toilet bowl in about 30 minutes.
If you feel that your bill has been misread, compare the current reading on your water bill against the reading that is on your meter. If the reading on the meter is smaller than the reading on your bill, then it has been misread. If this is the case, please call ECWSA at (803) 637-3011 and we will have a Meter Reader verify the reading and your bill will be adjusted to the new reading.
Please keep in mind that your water consumption will increase if you are watering your lawn or garden.
If at any time the water is deemed unsafe to drink, you will be notified immediately by the Authority with guidance from South Carolina Dept. of Health and Environmental Control (DHEC). You will be notified through various forms of the media.
Although, discolored water is normally harmless, it may leave stains when washing clothes. If you are experiencing discolored water, you may want to postpone doing laundry for a short time until the water clears.
If discolored water is noticed at your tap, turn your cold water on and run it for a few minutes to see if it clears up. If this doesn’t correct the problem within 10 minutes, please call ECWSA at (803) 637-3011.
After hours, weekends, and holidays, please dial (803) 637-3011 and the “on call” person will be paged and will return your call.